Earlier this year over the summer I put my mail on hold as we were going away for 4 weeks. We returned to a mail stuffed box and mail on the ground around my box. Some subscription services where we get monthly packages were missing. Went to my P.O. to look for the packages and find out why my mail wasn't held. They had no packages and said it wasn't held because I don't have a permanent carrier every day and temporary carriers don't do the hold mail sorting. Also the desk person told me holding online is not reliable.
Fast forward to a few weeks ago. We're preparing to go out of town for a few weeks over the holidays. I go in person yo the P.O to hold my mail. Fill out the yellow card and hand it to the worker at the counter. They took it and told me next time I should do the hold online. I started the hold to take effect the day before we're leaving to make sure it worked. (Now I've got a regular carrier) She stopped to deliver my mail. I went out and asked about my hold. She hasn't seen anything but fills out the yellow hold mail form she has with her and had me sign and verify it. She then tells me that she is going out of town for my hold mail period but will make sure it is followed.
We came home yesterday to our overflowing mailbox again.
usps address change
Who do I need to talk to about this? My neighbors report the same issues with the service. Something at my post office isn't working as intended and I'd like to be able to trust them holding my mail while I'm away not only to keep prying hands out of my mailbox but also to not have a billboard of an overfull mailbox announcing that no one is home.
That's a tough call... if your regular carrier is out on vacation, it's completely believable that a substitute carrier is causing an issue (not bothering to do the job properly, maybe they don't give him/her enough time to do it properly). However, with a 5-year track record that terrible, it's probably a good idea to call customer service. I know I would.
As far as the "hacked" thing goes, I kinda doubt that's true. Our personnel records were hacked over the summer but we haven't heard about any new ones. It DID take them a few months to tell us about it so I guess it IS possible. Employees are always the last to know at USPS lol.
Fast forward to a few weeks ago. We're preparing to go out of town for a few weeks over the holidays. I go in person yo the P.O to hold my mail. Fill out the yellow card and hand it to the worker at the counter. They took it and told me next time I should do the hold online. I started the hold to take effect the day before we're leaving to make sure it worked. (Now I've got a regular carrier) She stopped to deliver my mail. I went out and asked about my hold. She hasn't seen anything but fills out the yellow hold mail form she has with her and had me sign and verify it. She then tells me that she is going out of town for my hold mail period but will make sure it is followed.
We came home yesterday to our overflowing mailbox again.
usps address change
Who do I need to talk to about this? My neighbors report the same issues with the service. Something at my post office isn't working as intended and I'd like to be able to trust them holding my mail while I'm away not only to keep prying hands out of my mailbox but also to not have a billboard of an overfull mailbox announcing that no one is home.
That's a tough call... if your regular carrier is out on vacation, it's completely believable that a substitute carrier is causing an issue (not bothering to do the job properly, maybe they don't give him/her enough time to do it properly). However, with a 5-year track record that terrible, it's probably a good idea to call customer service. I know I would.
As far as the "hacked" thing goes, I kinda doubt that's true. Our personnel records were hacked over the summer but we haven't heard about any new ones. It DID take them a few months to tell us about it so I guess it IS possible. Employees are always the last to know at USPS lol.
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